1. Who We Are
This Privacy Policy is issued by 8k8k Casino ("8k8k," "we," "us," or "our"), the operator of the online gaming platform accessible at https://8k8k.one (the "Platform"). 8k8k operates under PAGCOR guidelines and is committed to protecting the personal data of all players and visitors who interact with the Platform.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations, 8k8k acts as the Personal Information Controller with respect to the personal data of its players and website visitors.
This Privacy Policy applies to all personal data collected through the 8k8k website, mobile platform, customer support channels, and any other touchpoint through which you interact with 8k8k. By using the 8k8k Platform, you acknowledge that you have read and understood this Privacy Policy.
2. Personal Data We Collect
8k8k collects the following categories of personal data from players and Platform visitors:
- Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification document details (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, or other PAGCOR-accepted identification).
- Contact Data: Email address, mobile number, and residential address (including city, province, and postal code).
- Account Data: Username, encrypted password, account registration date, account status, and communication preferences.
- Financial Data: GCash account details, Maya account details, bank account information (account name and number), transaction history, deposit and withdrawal records, and account balance history. 8k8k does not store full credit or debit card numbers.
- Gaming Data: Betting history, game session data, wagering activity, bonus usage, and responsible gaming tool settings (deposit limits, loss limits, self-exclusion status).
- Technical Data: IP address, device type, operating system, browser type and version, time zone, and session identifiers collected automatically when you access the Platform.
- Usage Data: Pages visited, features used, links clicked, search queries entered, and other interaction data collected through cookies and similar technologies.
- Communications Data: Records of your communications with 8k8k customer support, including live chat transcripts, email correspondence, and support ticket history.
Sensitive Personal Information: Where required for identity verification or regulatory compliance, 8k8k may collect government ID numbers, which constitute sensitive personal information under the DPA. Such data is handled with heightened security measures and is processed only to the extent required by law.
3. How We Collect Your Data
8k8k collects personal data through the following means:
- Direct Collection: Data you provide when registering an 8k8k account, completing identity verification (KYC), making deposits or withdrawals, contacting customer support, or participating in promotions.
- Automated Collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access and use the Platform.
- Third-Party Sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud and AML screening services; payment confirmation data from payment processors (GCash, Maya, banks); and publicly available information where relevant to regulatory compliance.
4. How We Use Your Personal Data
8k8k uses the personal data it collects for the following purposes:
- Account Management: To register and maintain your 8k8k account, verify your identity, and manage your account settings and preferences.
- Service Delivery: To provide access to the 8k8k gaming platform, process bets and game results, credit winnings, and deliver the services you have requested.
- Financial Transactions: To process deposits and withdrawals, verify payment method ownership, and maintain accurate financial records.
- Regulatory Compliance: To comply with PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, Know Your Customer (KYC) requirements, and other applicable Philippine laws and regulations.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other security threats to the Platform and its players.
- Responsible Gaming: To administer responsible gaming tools including deposit limits, loss limits, session reminders, and self-exclusion; and to identify players who may be at risk of problem gambling.
- Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our support channels.
- Marketing Communications: To send you promotional offers, bonus notifications, and Platform updates where you have consented to receive such communications. You may withdraw this consent at any time.
- Platform Improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the 8k8k Platform.
5. Legal Basis for Processing
Under the Data Privacy Act of 2012, 8k8k processes your personal data on the following legal bases:
- Contractual Necessity: Processing required to perform the contract between you and 8k8k — including account registration, game play, and financial transactions.
- Legal Obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, AMLA obligations, and NPC directives.
- Legitimate Interests: Processing necessary for 8k8k's legitimate interests in fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
- Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
6. Sharing Your Personal Data
8k8k does not sell, rent, or trade your personal data to third-party marketers. We share your personal data only in the following circumstances and only to the extent necessary for the stated purpose:
- Payment Processors: GCash, Maya, and banking partners receive the financial data necessary to process your deposits and withdrawals.
- KYC & AML Service Providers: Identity verification and anti-money laundering screening providers receive identity data to fulfil our regulatory obligations.
- Game Software Providers: Game providers may receive anonymised or pseudonymised session data necessary to deliver their games on the 8k8k Platform.
- Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities may receive data as required by law or regulatory directive.
- IT & Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on 8k8k's behalf under strict data processing agreements.
- Legal Proceedings: Courts, law enforcement agencies, or other parties where disclosure is required by a valid court order, subpoena, or applicable law.
All third-party
service providers who process personal data on behalf of 8k8k are bound by contractual data processing agreements that require them to handle your data in accordance with the DPA and this Privacy Policy.
7. Cookies & Tracking Technologies
8k8k uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and deliver relevant content. The following categories of cookies are used on the 8k8k Platform:
- Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting Platform functionality.
- Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming tool configurations to provide a personalised experience.
- Analytics Cookies: Collect anonymised data about how players use the Platform — pages visited, features used, and session duration — to help 8k8k improve the Platform experience.
- Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of 8k8k's marketing campaigns. These are only set with your consent.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 8k8k Platform. For strictly necessary cookies, no consent is required as they are essential to the operation of the service you have requested.
8. Data Retention
8k8k retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
- Account Data: Retained for the duration of your active 8k8k account and for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements.
- Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act and PAGCOR regulations.
- KYC & Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
- Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
- Marketing Consent Records: Retained for the duration of your consent and for three (3) years following withdrawal of consent, as evidence of the consent given.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 8k8k's data disposal procedures. Where data cannot be immediately deleted due to technical constraints, it is isolated from active processing until deletion is completed.
9. Data Security
8k8k implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
- Encryption in Transit: All data transmitted between your device and the 8k8k Platform is encrypted using TLS (Transport Layer Security) protocols.
- Encryption at Rest: Sensitive personal data stored on 8k8k's systems is encrypted using AES-256 or equivalent encryption standards.
- Access Controls: Access to personal data is restricted to authorised 8k8k personnel and service providers on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication.
- Security Monitoring: 8k8k employs continuous security monitoring, intrusion detection systems, and regular vulnerability assessments to identify and address potential security threats.
- Incident Response: 8k8k maintains a data breach response plan. In the event of a personal data breach that poses a real risk to your rights and freedoms, 8k8k will notify the National Privacy Commission and affected players within the timeframes required by the DPA.
Your Role in Security: While 8k8k takes extensive measures to protect your data, you also play an important role. Keep your 8k8k login credentials confidential, use a strong and unique password, and contact our support team immediately if you suspect unauthorised access to your account.
10. Your Data Subject Rights
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 8k8k. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13.
- Right to Be Informed: The right to be informed about how your personal data is collected, used, and processed — which this Privacy Policy fulfils.
- Right of Access: The right to request a copy of the personal data 8k8k holds about you, along with information about how it is being processed.
- Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You may update most account information directly through your 8k8k account settings.
- Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 8k8k's legal retention obligations.
- Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
- Right to Object: The right to object to the processing of your personal data for direct marketing purposes. You may unsubscribe from marketing communications at any time via the unsubscribe link in any marketing email or by contacting support.
- Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that 8k8k has processed your personal data in violation of the DPA. The NPC can be reached at privacy.gov.ph.
8k8k will respond to all data subject rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case 8k8k will notify you of the extension and the reasons for it.
11. Children's Privacy
The 8k8k Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine law and PAGCOR regulations governing online gaming. 8k8k does not knowingly collect personal data from individuals under the age of 21.
If 8k8k becomes aware that personal data has been collected from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered on the 8k8k Platform, please contact us immediately at the details provided in Section 13.
8k8k employs age verification procedures during account registration to prevent underage access to the Platform. These procedures include documentary verification of date of birth as part of the KYC process.
12. Changes to This Privacy Policy
8k8k reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, 8k8k will notify registered players by email or through a prominent notice on the Platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how 8k8k protects your personal data. Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy.
13. Contact Us & Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 8k8k, please contact our Data Protection Officer (DPO):
For complaints that cannot be resolved directly with 8k8k, you have the right to escalate your concern to the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.
Responsible Gaming Reminder: If you have concerns about your gaming activity, please visit our Responsible Gaming page or contact support immediately. Gambling is addictive. Know when to stop.